Hi, I'm Cecilia Good
PROFESSIONAL PROFILE
A highly experienced professional who has continued to showcase workplace excellence. A result-driven individual with exceptional communication and interpersonal skills that allow for increased team cohesion and organization. Demonstrated experience ensuring operations are executed to the highest standard. Focused on exceeding expectations and generating success for the business and people I work for.
PROFESSIONAL EXPERIENCE
City Clerk [2017 – Present]
City of Sheridan
- Implemented a new agenda management software city-wide, reducing staff time to complete the creation of the City Council agendas.
- Instituted a public records request policy that was approved by the City Council.
- Created accessibility of public information on the City of Sheridan website to increase governmental transparency.
- Supported the City Administrator in administrative functions, policy analysis, and strategic planning.
- Managed special projects that delivered efficiencies in operations, improved interdepartmental communications, and increased engagement with the community.
- Assisted in the preparation of annual budgets, monitored financial performance, and identified areas for cost savings.
- Coordinated with department heads to improve cross-departmental collaboration and enhance city-wide initiatives.
- Worked with relevant stakeholders to establish procedures in relation to Cemetery operations, lien releases, board and commission appointments, and many more protocols within the City.
Administrative Assistant [2012 – 2017]
City of Sheridan
- Executed record filing system to improve document organization and management.
- Developed and launched public communication efforts for projects that included the use of social media, e-mail campaigns, and interactive maps.
- Coordinated the development of the visual update and reorganization of the City of Sheridan website.
- Collaborated with the project management team to perform the submission of multiple grant applications for capital projects.
- Coached new employees on administrative procedures, company policies and performance standards.
Store Manager [2007 – 2012]
Starbucks
- Decreased store turnover by 60% through the development of an employee focus program.
- Increased profitability of the highest volume store in the district by 5% annually while maintaining exceptional customer service scores.
- Reviewed cash management reports, profit and loss statements, and store audits to resolve discrepancies and create store goals.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Orchestrated effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
EDUCATION
Master of Science in Marketing, Digital Marketing Specialization [2024]
WESTERN GOVERNORS UNIVERSITY
MASTER OF BUSINESS ADMINISTRATION [2020]
WESTERN GOVERNORS UNIVERSITY
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION [2011]
UNIVERSITY OF PHOENIX
Certifications
Certified Municipal Clerk [2019]
INTERNATIONAL INSTITUTE OF MUNICIPAL CLERKS
REGISTERED PARLIAMENTARIAN [2023]
NATIONAL ASSOCIATION OF PARLIAMENTARIANS
Inbound Marketing Certified [2023]
Hubspot Academy
HubSpot Marketing Software [2023]
Hubspot Academy
Social Media [2023]
Hubspot Academy
Google Digital Marketing & E-commerce [2023]
Google/Coursera
technical skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Graphic design and layout tools (Canva)
- Customer relationship management (CRM) systems (HubSpot)
- Project management tools (Asana and Trello)
- Data analysis and visualization tools (Google Analytics)
- Content management systems (WordPress)
- Cloud computing platforms (Google Cloud and Microsoft Azure)
- Virtual meeting software (Zoom, Skype, Microsoft Teams)
- Collaboration and communication tools (Slack, Microsoft Teams, Google Docs)
- Workflow automation tools (Zapier and IFTTT)